Emotional Labor and Crisis Response: Working on the Razor's Edge

ISBN-13: 9780765625199 / Angielski / Miękka / 2011 / 192 str.

Sharon H. Mastracci; Mary E. Guy; Meredith A. Newman

Opis

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Spis treści

This comprehensive text provides balanced and contemporary coverage of human resource management in the international marketplace. Directed at future general managers and international executives, rather than HR specialists, it is designed to help students as well as professionals recognize the critical human resource issues underlying the cultural and economic challenges they face. The book will enhance their skills in making effective HR decisions to cope with business challenges and opportunities.The book's approach is truly global in nature, not just focused on expatriates from the home country. The authors also recognize contemporary trends in the global business arena, including the growing use of contingent workers, strategic alliances, and offshore outsourcing arrangements, and the need to have an active influence on (if not manage directly) the workforce in these new organizational relationships.The text's practical, real-world emphasis is enhanced by student friendly tools in each chapter, including an opening case scenario to attract interest and emphasize topic importance; two additional end-of-chapter short cases to promote class discussion; Global Workforce Challenge vignettes; a profile of an international professional working in each chapter topic area; and recommended online resources for further reference and details.

O autorze

Sharon H. Mastracci is an associate professor at the University of Illinois at Chicago. She conducts research in human resource management and employment policy and has been published in a wide range of publications, from Policy Studies Journal to Public Voices. She received the Rita Mae Kelly award for outstanding research on women’s issues. She also serves as chair of the Public Administration Section of the American Political Science Association.,
Mary E. Guy is professor and director of the Master of Public Administration program for the School of Public Affairs at the University of Colorado Denver. Her research and teaching interests focus on the human processes involved in public service delivery, and she has published a number of books and articles on the subject. Her work has been honored by the American Society for Public Administration, the Academy of Management, the journal Public Administration Review, and by multiple faculty mentor awards. She is a Fellow of the National Academy of Public Administration, past president of the American Society for Public Administration, and past chair of the Commission on Peer Review and Accreditation.,
Meredith A. Newman is professor and chair of the Department of Public Administration at Florida International University. Prior to her career in academia, Newman served with the Australian Department of Foreign Affairs (in France and Vietnam), the U.S. Department of State (in Senegal, Malaysia, and Singapore), and the World Bank. She is widely published in the areas of public management, human resources and gender, and the emotive aspects of work. She is the recipient of several awards, including the Editors’ Choice Award, Public Administration Review. Newman is past chair of the Commission on Peer Review and Accreditation, vice president for North America, International Association of Schools and Institutes of Administration; immediate past president of the American Society for Public Administration; and a Fellow of the National Academy of Public Administration.