This is the classroom book (no answers to the exercises, no chapter reviews) for Workplace Skills, the second book in Jay Goldberg's work readiness and customer service training program. The instructor should own a copy of Workplace Skills before their students purchase (or are provided with) a copy of this book. Workplace Skills can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4108161. Workplace Skills' ISBN is 9781481826938. This book covers topics that help employees add value to their existing jobs and, therefore, provide them with skills that...

This is the classroom book (no answers to the exercises, no chapter reviews) for People Skills, the third book in Jay Goldberg's work readiness and customer service training program. The instructor should own a copy of People Skills before their students purchase (or are provided with) a copy of this book. People Skills can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4118641. People Skills' ISBN is 9781481896498. This book covers topics that help employees get along with co-workers and supervisors. The book starts by teaching communication skills,...

This is the classroom book (no answers to the exercises, no chapter reviews) for Customer Service, the fourth book in Jay Goldberg's work readiness and customer service training program. The instructor should own a copy of Customer Service before their students purchase (or are provided with) a copy of this book. Customer Service can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4137234. Customer Service's ISBN is 9781482012927. This book was written by a former Service Director for Citibank, and therefore, is an area of great expertise for the...

Workplace Basics with ESOL Exercises: Instructor Book is the first book in DTR Inc.'s series for classroom work readiness and customer service training for ESOL programs. There is a student book (ISBN 9781523206582) associated with this Instructor book. The Student Book does not have the exercise answers and other information that is for instructors only.
The work readiness topics, worksheets (no answers in book) and exercises (answers in back of the book) in this edition of the book are exactly the same as in the non-ESOL version of the book. Employers do not have different workplace...

Workplace Basics with ESOL Exercises: Student Book is the first book in DTR Inc.'s series for classroom work readiness and customer service training for ESOL programs. The work readiness topics, worksheets ) and exercises in this edition of the book are exactly the same as in the non-ESOL version of the book. Employers do not have different workplace expectations or requirements for employees enrolled in (or who graduated from) ESOL programs. In addition, ESOL students want and deserve the same opportunities as anyone else to excel and grow at work. To ensure this, the work readiness portion...