People Skills: Student Book: Book 3 from DTR Inc.'s Work Readiness Certification Series; for the second edition of People Skills

ISBN-13: 9781514147054 / Angielski / Miękka / 2015 / 88 str.

Jay Goldberg

Opis

This is the classroom book (no answers to the exercises, no chapter reviews) for People Skills, the third book in Jay Goldberg's work readiness and customer service training program. The instructor should own a copy of People Skills before their students purchase (or are provided with) a copy of this book. People Skills can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4118641. People Skills' ISBN is 9781481896498. This book covers topics that help employees get along with co-workers and supervisors. The book starts by teaching communication skills, both verbal and non-verbal (personal signals). The first goal is to eliminate problems that arise because of poor communication skills. After this introduction, the book covers how to get along with co-workers (including behaviors to avoid in the workplace such as gossiping about co-workers), teamwork and the role of the team leader, how to get along with supervisors (including rules to follow), how to meet supervisor's expectations, the value and purpose of performance appraisals, and more. One exercise included in the book is a role reversal exercise where the participants are put in a supervisory position, and have to make decisions regarding their employees.