Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.
Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and ...
The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it...
The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Oth...
Games have been an integral part of Lean Education and Training ever since Hewlett Packard made their 'Stockless Production' video in 1982. Over two decades John Bicheno had been developing and refining games for all aspects of Lean and Operations Management. These have been assembled together to produce a compendium that will be useful to Lean and Operations trainers everywhere. Although one cannot learn about Lean exclusively from playing games, games do allow quick experiential learning that reading about Lean, or listening to a lecture, cannot convey. Games allow players not only to learn...
Games have been an integral part of Lean Education and Training ever since Hewlett Packard made their 'Stockless Production' video in 1982. Over two d...
This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.
This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philo...