The Service Systems Toolbox

ISBN-13: 9780956830708 / Angielski / Miękka / 2011 / 352 str.

John Bicheno

Opis

This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.