How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:

• empowers individuals by providing a range of useful useful skills that can help in managing aggression
• enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
• clarifies the responsibilities of the manager in ensuring staff are safeguarded
• builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the...

This essential guide to commissioning and purchasing in social care provides case studies, guidelines, and checklists to help readers to assess need, develop care plans and select suppliers of care. It clearly explains:

• the reasons for the shift to commissioning and purchasing away from direct provision
• the distinction between commissioning and purchasing
• how to ensure that the commissioning and purchasing process fully reflects the views of users and carers
• contracts and tenders
• costs and prices in relation to providing quality care
...