This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

This guide helps you protect networks from unauthorized access. It discusses counter security threats, optimum use of encryption, integrity checks, and uniqueness mechanisms.

Easier to install and reconfigure than cabled networks, the advantages of wireless are increasingly obvious as installation costs continue to decrease. This is a single-source reference on the practical aspects of wireless messaging and data networking and provides a no-nonsense, easy to use approach by an industry expert. In addition to the latest detailed survey on wireless technologies, the book describes standards and practical implementation issues, vendors, benchmarks useful for making product and service decisions, interchange and regional cellular providers, and cellular digital...

This title covers the fundamentals of error-correcting codes for the non-specialist user, from general concepts through to the most common error-correcting codes applied to bit transmission in packet switched networks and personal cellular systems. It also includes sections on linear blockades, BCH codes and cyclic codes.

Shows you how design procedures are developed for frequency modulation systems.

This work provides a thorough overview of the technical and social aspects of electronic mail. It analyzes the problems, solutions and effects of e-mail and includes coverage of the market for e-mail, the ethical and legal aspects of it, recent research and the X.400 and Internet mail standards.

This work is intended for non-engineering industry professionals, students and anyone interested in learning the fundamental physical principles underlying the design of communications, devices and systems.

Aiming to strengthen the reader's knowledge of the basic theory and practical applications of Hilbert Transformations (HT), this text presents an analysis of the complex notation of 2-D and 3-D signals, and describes how to apply this notation to image processing, modulation and other fields.

Aims to strengthen the reader's knowledge of the fundamental concepts and technical details necessary to develop, implement, or debug e-mail software. The text explains the underlying technology and describes the key Internet e-mail protocols and extensions such as SMTP, POP3, IMAP, MIME and DSN. It aims to help the reader build a sound understanding of e-mail archtitecture, message flow and tracing protocols, and includes real-world examples of message exchanges with program code that they can refer to when developing or debugging their own systems. The reader should also gain valuable...

A comprehensive overview of satellite technology and usage for commercial purposes. This edition offers expanded coverage of all the relevant elements of the satellite, ground control system, and earth stations. It aims to give the reader a practical understanding of the basic construction and usage of modern commercial satellite networks - how parts of the satellite system function, how the various elements interact, what role each element plays, and which elements are the most critical to success.