While many books focus on the broader, socially ethical topics of widening participation and promoting equal opportunities, this text focuses specifically on the lecturer's professional responsibilities. It covers everyday, real-life moral dilemmas which confront university teachers when dealing with students and colleagues - whether arising from facilitated discussion in the classroom, deciding whether it is fair to extend a deadline, investigating suspected plagiarism or dealing with complaints.

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

This work surveys the various switching technologies, shows how to evaluate the performance of ATM networks and enables the reader to implement teletraffic control via connection admission control (CAC) and other traffic control methods. The text introduces the non-parametric approach for CAC and dimensioning and offers the hybrid CAC as an alternative solution to traffic control.

Easier to install and reconfigure than cabled networks, the advantages of wireless are increasingly obvious as installation costs continue to decrease. This is a single-source reference on the practical aspects of wireless messaging and data networking and provides a no-nonsense, easy to use approach by an industry expert. In addition to the latest detailed survey on wireless technologies, the book describes standards and practical implementation issues, vendors, benchmarks useful for making product and service decisions, interchange and regional cellular providers, and cellular digital...

This book examines the architectures, technologies, and design methods that make it possible to achieve a survivable fiber network, both practically and economically. Combining theory and actual results, it explores alternative methods and presents analytical and computational optimization approaches.

This reference book shows the reader how to analyze jitter generations and accumulation more efficiently and provides guidance for designing transmission systems from the clock recovery viewpoint. This book presents the theory and technology behind digital transmission from three angles: line coding, waveform shaping and clock recovery. Also included is coverage of binary codes, multilevel codes and correlative codes. The text reviews the 3R functions of digital repeaters, and studies budget design based on an eye diagram showing amplitude and time crosshairs.

A comprehensive overview of satellite technology and usage for commercial purposes. This edition offers expanded coverage of all the relevant elements of the satellite, ground control system, and earth stations. It aims to give the reader a practical understanding of the basic construction and usage of modern commercial satellite networks - how parts of the satellite system function, how the various elements interact, what role each element plays, and which elements are the most critical to success.

Aims to strengthen the reader's knowledge of the fundamental concepts and technical details necessary to develop, implement, or debug e-mail software. The text explains the underlying technology and describes the key Internet e-mail protocols and extensions such as SMTP, POP3, IMAP, MIME and DSN. It aims to help the reader build a sound understanding of e-mail archtitecture, message flow and tracing protocols, and includes real-world examples of message exchanges with program code that they can refer to when developing or debugging their own systems. The reader should also gain valuable...

This book delivers information and analysis on fiber in the subscriber loop, and elucidates the competitive advantages to be gained by implementation. The book analyzes engineering, economic and policy issues involved in the deployment of residential fiber optics networks. The text includes a comparison between the telephone and cable television industries, addresses which services can be economically provided by a fiber network, predicts who is likely to deliver those services and describes the most efficient network architecture.