A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially,...

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:...

The fast, easy way to master the essentials of Spanish

Now, learning Spanish can be as easy as uno, dos, tres Combining the quick- reference virtues of a phrase book with the learning tools of a full-fledged language course, this popular guide gives you a solid start. Completely revised and updated for today's usage, Practical Spanish Grammar gives you:
* A proven interactive format that has been tested, rewritten, and retested to ensure you can teach yourself at your own pace
* Exercises to reinforce what you've learned
* Clear explanations of approximately...

This thoroughly revised edition of the popular guide to the basics of business statistics--as they apply to management, industry, and technology--is an invaluable tool for professionals and students alike. Statistics play a vital role in a wide variety of business decisions today, from planning and interpreting market research and economic data to developing work volume forecasts. With this hands-on, interactive book, you'll learn how to determine which statistical tests and procedures are appropriate for your particular circumstances, as well as how to actually perform them. Best of all, you...

Gives students practical advice on improving their reading, writing, research, and test taking skills, and includes tips on managing one's time.