Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide

ISBN-13: 9780471039716 / Angielski / Miękka / 1995 / 240 str.

Madelyn Burley-Allen; M. Burley-Allen

Opis

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
* By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

Spis treści

The Gateway to Effectiveness.

Building Blocks to Managing Assertively.

Supervisory Styles: Assertive––Aggressive––Passive.

Unblocking Your Assertiveness to Build Your Self–Esteem.

Listening.

Taking Risks.

Constructive Feedback: Criticism.

Saying No.

Handling Criticism.

Giving and Receiving Positive Feedback.

Payoffs for Success.

Bibliography.

Index.

O autorze

Madelyn Burley–Allen, the founder and President of Dynamics of Human Behavior, has conducted over 2,000 seminars on listening and management for organizations around the world. A frequent speaker at state and national conferences, she has consulted for such companies as AT&T, DuPont, IBM, and State Compensation Insurance Funds all over the country. Her work has been covered in numerous magazines and newspapers, including Glamour and Working Woman, and she has appeared on several national television and radio shows. She is the author of Listening: The Forgotten Skill, also available from Wiley.