This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques.

Human Resource Management in the Hotel and Catering Industry has been written as an introductory text to human resource management in the hospitality industry. It is suitable reading for students, line managers and personnel managers in the many different sectors of the business.

This clear and detailed analysis, first published in 1976, of recruitment methods, staff development techniques, staff motivation, and organisational structures will be valuable to data processing managers and personnel officers alike. Its practical flavour and real understanding will also be welcomed by general management. The guidelines and detailed checklists will help cut the direct costs of recruiting and the often astonishingly high indirect costs of rapid staff turnover.

This book, first published in 1961, considers the schemes based on various combinations of written reports and interviews in staff appraisal and development. It also discusses the mutual responsibilities of staff and management, and the objectives of staff assessment. This title will be of interest to students of business studies and human resource management.

This book, first published in 1956, is intended for those who interview people to assess their suitability for appointment or promotion to a particular position of employment. The authors discuss different methods of interviewing, how to create appropriate questions for the interview, and how to reach conclusions with the answers given. The authors also include a section which gives advice and guidance to a person who is about to be interviewed.

Organisations of all kinds have invested a great deal of time and effort in staff appraisal and management development, continually re-defining their aims and methods. This book, first published in 1976, reviews the progress made by 17 organisations in both public and private sectors. It presents the findings of an extensive series of research studies that assess the effectiveness of appraisal interviews and identify the factors contributing to their success or failure. Looking beyond appraisal, further measures needed to increase job satisfaction and efficiency are outlined. These include...

This book, first published in 1992, sets out the belief that the placement element of courses should be designed from the start as a genuine educational experience. The learner most not merely live through experiences which are supposed to lead to personal and professional development, but must reflect on experiences in a way which is planned to lead to such development. This book will be of practical value to educators responsible for supervised work experience at all levels in further and higher education.

This volume, first published in 1994, lays out and considers the evidence of trends in HRM in a variety of areas: overall strategy, the role and education of HR professionals, recruitment, training and development, pay, industrial relations, communication, flexibility, equal opportunities and EC social policy. Because the research examined data at the organisational level, the book is able to provide a unique analysis of what is happening in HRM in the very different cultures of European states, both EC and EFTA.

This volume is an indispensable source for all teachers and students...

This book, first published in 1958, concerns American industry and commerce, and is devoted to what people do while they are working and reasons for their behaviour. This volume should prove valuable as an attempt to make systematic sense out of work in our industrial world. The balance of fact and theory is useful to those interested in understanding this complex world of working behaviour, and will be of interest to students of human resource management.