This book offers a guide to coaching people at work. A discussion of what coaching is and why it is important is followed by a discussion of personality factors and other obstacles to coaching. Examples of good coaching practice and how to set up a coaching programme are included.

This book provides guidance on how to evaluate staff and procedures and includes a step-by-step guide to designing evaluations. Questions of cost, benefits, types of methods and ethics are all discussed. The book also equips the reader with the skills to assess evaluations provided by external consultants.

This book is a for all inexperienced trainers who have been asked to take on a training role. Identifying the learner's needs, planning a training programme, conducting training and evaluation are all included. This is an ideal text for anyone who wants to learn the principles of training.

This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to do if conflict persists. It focuses on: rules of relationships; aspects of leadership and gender; personality and age differences; the role of our own beliefs and assumptions.