This book gives a unique view of the current hot topic of continuing professional development/lifelong learning in the information services environment. It aims to provide the reader with guidelines for conceptualising, designing and measuring successful programmes for professional learning, staff development and professional growth in the organization.

Although libraries are not businesses, library management must be driven by the same characteristics that make a business successful -- responsibility, performance, and control. Entrepreneurial Librarianship offers specific techniques for creating an entrepreneurial environment in a library or information services organization -- or initiating such techniques where a less-successful operation is already in place.

Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work...

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.