This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management...
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skill...
