This text helps the reader generate clear, effective documentation that is tailored to the information requirements of the end-user. Written for technical writers and their managers, quality assurance experts, and software engineers, the book describes a user-centered information design method (UCID) that should help ensure documentation conveys significant information for the user.

Authored by an internationally known expert in configuration management (CM) solutions, this unique new book examines CM from a "business value" perspective. The book provides a thorough overview of CM technology and reveals "best practice" techniques for selecting and deploying automated CM solutions. It also explores nine key challenges facing e-commerce and gives guidelines for avoiding common pitfalls that can quickly derail an e-business.

This unique new book provides a systematic approach to creating and positioning reusable software components and products. The Domain Analysis methodology shows how to use commonality and variability analysis in studying the market, coordinating with competitors, engineering new product, and minimizing risks. Real-world case studies illustrate applications of the methodologies described in the book, including "Sherlock", a unique new method that binds domain analysis to market analysis and planning.

ISO 9001 is known throughout the world as the gold standard for quality process improvement, but lately quality assurances experts are discovering the power of CMMI (Capability Maturity Model Integration), the latest process improvement model to hit the scene. This book explores how these two models can be used together to improve process quality by quantum leaps.