This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.

This unique handbook provides an organizational framework for planning and establishing intercultural communication training programmes. Drawing from intercultural communication and cross-cultural training, this guide emphasizes those aspects of training that explicitly involve face-to-face communication. The approaches covered apply to any situation where good personal relations and effective communication need to be established with people from different cultural backgrounds.

Communicating Risk in Multicultural Communities examines methods governmental agencies use to inform multicultural communities of risks that either do or may affect their lives. The authors explore the nature of natural hazards (earthquakes, floods, etc.) and technological dangers (hazardous waste, nuclear power plants, etc.), develop a model for understanding people's reaction to risk messages (Do they evacuate when the weather dictates as much? Do they protest the impending construction of a nuclear power plant?), and demonstrate how effective strategies for disseminating risk messages can...