This unique handbook provides an organizational framework for planning and establishing intercultural communication training programmes. Drawing from intercultural communication and cross-cultural training, this guide emphasizes those aspects of training that explicitly involve face-to-face communication. The approaches covered apply to any situation where good personal relations and effective communication need to be established with people from different cultural backgrounds.

Training modules prepared and extensively tested by distinguished professionals in cross-cultural training and research make up this valuable resource for consultants, counselling psychologists and personnel officers. The modules encourage productive and effective intercultural interactions in a variety of settings - business, education and the social and health services. Each module combines experiential exercises, self-assessment instruments, traditional written teaching material, case studies and//or critical incidents, and addresses: awareness of culture and cultural differences;...