The Business Skills Express Series is designed to be an important aspect of an exployee's long-term career development. Whether you use these books in a formal training program or study them on your own, this fast-paced series gives you the tools to advance your career.--John H. Zenger, President, Times Mirror Group: Zenger-Miller, Inc. Kaset International, and Learning International, Inc.

Whether readers are embarking on management careers or looking for new ways to lead effectively, this book can help them think like leaders, gain respect and support, and more. Includes several time-saving worksheets to organize day-to-day activities and set long-range goals.

Guides readers through each phase of business writing so they can deliver clear, professional messages in every letter or memo. Offers tips for avoiding sexism, improving grammar and spelling, applying the five C's of good writing, and more. Part of the Business Skills Express series.

In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

Now, readers can develop better time management systems to meet deadlines and succeed in today's competitive work environment! This Express book explains how to prioritize and delegate, overcome procrastination, and create uninterrupted time.

Offers specific pointers for overcoming job jitters, cooling hot tempers, and taming other common types of anxious energy. By understanding the types of situations and fears which trigger their anxious reactions, readers can more effectively control them.