For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes:

• "Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches
• "Sir, your fly is unzipped " - the art of verbal diplomacy
• Contemporary guidelines for goof-proof e-mail
• The top ten career killers and how to beat them
• Global gaffes: easy ways to avoid...

The Business Skills Express Series is designed to be an important aspect of an exployee's long-term career development. Whether you use these books in a formal training program or study them on your own, this fast-paced series gives you the tools to advance your career.--John H. Zenger, President, Times Mirror Group: Zenger-Miller, Inc. Kaset International, and Learning International, Inc.

From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life...

It's the little details that can make or break your status as a working professional. Whether you are a first-timer, want to advance your career, or are desperately seeking employment, Greet Eat Tweet is a must-have guide that will show you how to project the right image for success. Created by internationally renowned business etiquette speaker, coach, and author Barbara Pachter, Greet Eat Tweet provides the best advice from her top fifty-two blogs, which will have you establishing relationships easily, writing and speaking confidently, using social media successfully, and giving...

When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation.

This book teaches...

The proven prescription for powerful business communication

Sending an email plagued with typos. Rushing through a presentation. Never saying -no.- Under-dressing for a company event. What do these all have in common? Bad messaging.

The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you'll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them....