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Supply chain management aims to add value across the supply chain and customer service is a major strategic issue. Supply chains are complex and subject to variables of forecast, supply, process, and transportation which can lead to problems such as the bull whip effect, product lateness, damaged goods and stock outs. A key issue is how to monitor and control performance across the chain and meet customer s needs. In this work an order fulfillment model using Design for six sigma, which focuses on customer requirements from design onset and fuzzy logic, which accounts for the variable supply...