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In many organizations, information technology has become crucial in the support, sustainability and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. Implementing Information Technology Governance: Models, Practices and Cases presents insight gained by literary research and case studies to provide practical guidance for organizations who want to start implementing IT governance or improving existing governance models. Implementing Information Technology Governance: Models, Practices and Cases...

The evaluation of IT and its business value are recently the subject of many academic and business discussions, as business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be evaluated effectively. Investments in IT are growing extensively and business managers worry about the fact that the benefits of IT investments might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: larges sums are invested in IT that seem to be swallowed by a large black hole...

A guide to measuring the benefits of IT. The different IT approaches and methods are discussed and illustrated with cases, including traditional financial evaluations such as the Return On Investment and Information Economics, and the more recent IT Balanced Scorecard.