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Managing improvement is not about change for the sake of change, but is a fundamental philosophy for achieving business goals. In Managing Improvement, author William Doak has targeted this message to those people working in middle management-the individuals who manage the bulk of an organization's employees and resources and who carry the primary responsibility for delivering quality products and services to their customers. Doak dispenses information on creating effective and efficient organizations that focus on continuous improvement and quality controls. Managing Improvement helps...