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Unhyped and therefore unnoticed, technology is altering the behavior and mission of city halls, statehouses, schools, and federal agencies across America. From transportation to education to elections to law enforcement (or, as we're now referring to it, 'homeland security'), the digital revolution is transforming government and politics, slashing bureaucracies; improving services; producing innovative solutions to some of our nation's thorniest problems; changing the terms of the Left/Right political debate; and offering ordinary people access to a degree of information and individual...

Unhyped and therefore unnoticed, technology is altering the behavior and mission of city halls, statehouses, schools, and federal agencies across America. From transportation to education to elections to law enforcement (or, as we're now referring to it, "homeland security"), the digital revolution is transforming government and politics, slashing bureaucracies; improving services; producing innovative solutions to some of our nation's thorniest problems; changing the terms of the Left/Right political debate; and offering ordinary people access to a degree of information and individual...

The American people are frustrated with their government-dismayed by a series of high-profile failures (Iraq, Katrina, the financial meltdown) that seems to just keep getting longer. Yet our nation has a proud history of great achievements: victory in World War II, our national highway system, welfare reform, the moon landing.

We need more successes like these to reclaim government's legacy of competence. In If We Can Put a Man on the Moon, William Eggers and John O'Leary explain how to do it. The key? Understand-and avoid-the common pitfalls that trip up public-sector leaders during the...