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Since the Kirkpatrick four levels were first published in November 1959, they have become the industry standard for training evaluation. They have also been widely misunderstood. On the 50th anniversary, this book provides an accurate account of the development of the four levels and the complete, modern application of the model's principles. The unedited text of the original four articles is included in this book. Don Kirkpatrick himself tells the story of where the four levels came from, assisted by others like Jack Phillips who were key in the growth of the model. The most detailed...

Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight.

Every organization in the world faces the same challenge: How do we accomplish our highest goals with the time, money, resources and people available to us? No matter how lofty the goal, achievement happens one person and one action at a time. This book tells the endearing story of Chai, the Brunei Window Washer. Through his experiences, you will learn the secrets of developing a team that cares about their customers and the overall mission of the business. Chai embodies the traits that employers want to see in every member of their team. He gets his job done while also providing memorable...