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The Grownups' ABCs of Conflict Resolution If you're working with difficult people (who isn't?) or are not getting the results you want in your work or your personal relationships, this book on conflict resolution is for you In The Grownups' ABCs of Conflict Resolution, attorney-author and mediator Victoria Pynchon describes why conflicts arise, what types of people draw conflict to them like a magnet, and how to effectively deal with the disputes that dog our days and trouble our sleep at night. With clear writing, personal stories and humor, Pynchon provides valuable information and insight...

Everything you need to enter the exciting field of legal mediation

To be an effective mediator, it's essential to possess the ability to take control of animated situations, offer advice, and facilitate discussion--all the while remaining neutral without formulating biased judgment. Success as a Mediator For Dummies helps you acquire these attributes and much more.

Aspiring mediators will learn the importance of upholding an honorable reputation, the skills, personality traits, and characteristics of a good mediator, and how to effectively market a successful mediation...