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"In this second edition, Vic and Chris have done an excellent job of citing the importance of accurate problem identi cation and the need for validated data input for the decision making process--a must read book for those managers responsible for making operational decisions."-- Richard Bozeman, Jr., Author and Inventor, Retired Chief of the Propulsion and Power Division Test Facilities, NASA

"I TRULY enjoyed the book and found it very informative. I am not an easy sell when it comes to the quantitative approach however I WAS SOLD I will never approach future...

According to a review by Bengt Klefsjo published in Quality Progress, "This book provides a conceptual understanding of SPC and focuses on how it works and why managers should consider using it in their operations...It is not easy to explain statistical process control without being lost in symbols and formulas and still give a fairly correct and helpful description. I think the author has succeeded in creating a good balance. This is a nice and easy-to-understand book on SPC basics."

Statistical process control (SPC) as we know it was developed by Walter Shewhart in the 1920s...

RFID (radio-frequency identification) is increasing its presence in our personal and business lives--you name it and RFID is likely to be finding its way there. RFID has many advantages over other auto-ID technologies, including its ability to read tags at the item level while the items are still in boxes and pallets and out of line of sight. In addition, RFID tags are reusable, which helps reduce the costs associated with an RFID system. RFID is a technology that can provide decision makers with real-time information to result in better and timelier decisions. It can help increase...