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Organisations are failing the leaders of the 21st century. Operating models are not producing business value, hierarchical structures are not conducive to productivity, inflexible strategies that are too rigid in todays ever-changing environment, and a workforce that is drowning in a sea of change has become the norm. Organisations are experiencing an identity crisis in the knowledge economy. "Why do we exist?", "What is our core business?", and "What are we aiming to achieve?" are all questions that organisations need to answer if they aspire to navigate the hyper-turbulent environment and...

This book offers an innovative exploration of the emerging field of employee experience (EX), a vital aspect of human resources. It provides a comprehensive overview of the field’s landscape and unpacks the pressing challenges influencing perspectives on EX and its implications for theory and practice. This book contributes an in-depth, holistic employee experience design methodology for people practitioners and provides a framework for implementing EX strategies within organizations. Beyond its theoretical contribution, the volume contributes rich practical insights through applied case...