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To thrive in the highly competitive health care marketplace, organizations must consistently demonstrate their ability to contain costs, improve quality, and increase customer satisfaction. In Raising Standards in American Health Care, nationally acclaimed health care management expert V. Clay Sherman shows managers and executives how to utilize the powerful management force of strategic standardization to overcome the most common barriers to these challenges-and increase competitive advantage.

-Sherman gives us many embraceable ideas to work with, and his message remains solid:...

Transforming the American Hospital

Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results.
--Coyla Anderson, executive vice president, operations, Holy Cross Health System

At a time when the health care industry is going through a crisis--closures, layoffs, soaring costs, dissatisfied customers, and increased turnover--some hospitals have dramatically improved quality, productivity, and profitability. How?

They have met the challenges of operating in today's health care environment...