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Transforming the American Hospital

Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results.
--Coyla Anderson, executive vice president, operations, Holy Cross Health System

At a time when the health care industry is going through a crisis--closures, layoffs, soaring costs, dissatisfied customers, and increased turnover--some hospitals have dramatically improved quality, productivity, and profitability. How?

They have met the challenges of operating in today's health care environment...

To thrive in the highly competitive health care marketplace, organizations must consistently demonstrate their ability to contain costs, improve quality, and increase customer satisfaction. In Raising Standards in American Health Care, nationally acclaimed health care management expert V. Clay Sherman shows managers and executives how to utilize the powerful management force of strategic standardization to overcome the most common barriers to these challenges-and increase competitive advantage.

-Sherman gives us many embraceable ideas to work with, and his message remains solid:...

Riva Nussenbaum was born in Khotin, Basserabia on November 9th, 1910. She had two sisters, two brothers and parents and was the youngest child. Her two brothers and sisters left for America when anti-semitism had begun to increase but Riva was only nine so she remained to take care of her mother, who was sick. She married Avraham Wolkove when she was 28 years old and they celebrated the arrival of their first child a year later. She made a hope chest her new daughter. Little did she know, their future was not something she could plan. When Riva's daughter turned one, the Iron guard descended...