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Although Lean Six Sigma (LSS) and its popularity in the context of larger manufacturing and service organizations has long been recognized, it is not widely recognized in the context of Higher Education (HE).  This book serves as a practical and systematic roadmap for developing, implementing, sustaining and deploying LSS in any higher education institution. Including various case examples and studies carried out by leading research scholars and practitioners in the field, plus a dedicated chapter on the tools and techniques which can be utilised for problem solving in the HE sector –...

Lean Six Sigma in Higher Education Institutions: The Need to Change is a research-led study designed for leaders and change agents within Higher Educational institutions. Stephen G. Anthony and Jiju Antony present the development and testing of a Lean Six Sigma Maturity Model (LSS) which can be used to assess the current level of LSS maturity of any university setting. Lessons presented will help universities to develop necessary action plans and strategic objectives to successfully build maturity in LSS. Chapters examine the current state of Operational Excellence (OPEX) methodologies in...

There is significant research available on critical success and failure factors of Lean Six Sigma implementation in organizations, predominantly focusing on the technical side of this performance method. But many organisations have overlooked soft skill aspects and the responsibilities of the Executive Leadership of the organization to make deployment a success. Leading Lean Six Sigma: Research on Leadership for Operational Excellence Deployment assesses the impact of organizational leadership on the deployment of Lean Six Sigma in organisations. By identifying leadership as a critical...