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This book shows that in today s business world managers can only successfully lead with the active cooperation and consent of their staff. It presents a practical, four-pronged approach to successful management, drawing on the authors combined research, consulting and managerial experience in more than twenty countries. Once a manager gets the four main ingredients right (1) getting things under control; (2) establishing expectations; (3) running interference; and (4) developing people everything else falls into place. Far from being unpleasant and stressful, managing others becomes...