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This book is an invaluable, instructional field manual for you or any professional who needs to obtain and interpret information gathered directly by and from people, without recourse to a technological intermediary, such as online search. In the role of interviewer, interrogator, or evaluator, there are many opportunities to get it wrong. As advanced as our information-gathering technology may be, it is still impossible to get inside the head of an interviewee by conducting a Google search; so hit them with the tactics spelled out in this book instead in order to protect yourself from being...

This book outlines a five-step process for designing and implementing learning interventions for individual employees, teams, and entire organizations. These interventions promote continuous learning, innovation, and organizational growth and productivity.