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This volume provides an introduction to, and assessment of, the major organizational changes in Britain's public services since the late 1970s which have collectively been identified as the emergence of a "new managerialism."

This wide-ranging text analyses the key developments and changes in the management of the major public services in Britain during the 1990s. Designed as a successor to the editors' highly successful Managing the New Public Services, the book places public management and, in particular, the 'Third Way' as adopted by New Labour, in its economic, political and historical context, including the impact of globalization and European integration. Extended case studies illustrate and highlight key stages in the transformation of management and the book concludes with an evaluation and...

Over the last two decades public services have been directly affected by the radical, political and economic changes which have characterized Britain. As 'businesses' public service employers are now becoming more responsive to their clients and customers and have moved to a more decentralized and proactive style, based on private sector practices. This book describes past practices and current developments in public sector organizations, looking at in-depth case studies covering NHS trusts, the Civil Service, local government, police and education. It examines implications for the future and...