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This comprehensive, expertly-written guide provides those directly or indirectly involved in case management with information about best practices, descriptions of key terms, essential skills, and tools that fulfill the current Case Management Society of America's (CMSA) standards and requirements. Addressing the full spectrum of healthcare professional roles and environments, this is both a crucial certification study guide and vital clinical resource for the case management professionals in all specialty areas, from students to veteran case managers.
This unique resource provides the...

It's no wonder that human resources (HR) professionals don't run out of the office every day screaming the chorus of Marvin Gaye's acclaimed hit "Mercy, Mercy Me." Dealing with negative co-workers, management failures, involuntary terminations, conflict resolutions, bad bosses and surprise mergers and acquisitions are among the top 10 issues that are on HR's daily list of things to do. The sheer complexity of these issues have left people believing that HR professionals can't possible have a sense of humor when the list consist of serious matters that would make other professionals runaway...