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Translates quality methods from their profit-based manufacturing origin to the library setting. Explains how to improve services by such strategies as employee involvement and training, problem-solving teams, statistical methods, longterm goals and thinking, and a general recognition that the system

This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.