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Quality management has received much attention in recent years, not least in the construction industry. This book provides a description of the techniques of quality management and how they are implemented, regardless of the context. The author applies the techniques to the construction industry and brings in some practical experience from contractors in the construction industry.

This is the first post-Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry.

Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clients' demands for best value. Contracts are increasingly being awarded only to contractors who can demonstrate the lean construction practices that come with benchmarking.

This authoritative and accessible book:

* clarifies the thinking behind benchmarking and why firms must...

Quality management has received much attention in recent years, not least in the construction industry. This book provides a description of the techniques of quality management and how they are implemented, regardless of the context. The author applies the techniques to the construction industry and brings in some practical experience from contractors in the construction industry.