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Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance. - Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition... How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased MARKET share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more...

The Street-Smart Guide For Entrepreneurs, Sales People and Professional Negotiators. Written by a veteran salesman and negotiator with a track record spanning millions in sealed deals, this book draws on the most advanced techniques used today by elite negotiators and professional influencers. Inside, negotiating is stripped back to the bone, providing you with the tools, insights and tactics you really need to win at the, often brutal, game of business negotiation. You will discover... * How To Get More of What You Want * The 7 Stages of Successful Negotiation In-Depth * Sneaky Tricks and...

The Essential Guide to Achieving Exceptional Levels of Performance in Business, Sport and Life The Inner Winner contains proven performance psychology tactics that you can use to enhance your performance in sport, business and life in general No matter what level of performance you are currently operating at, these psychological tactics can enhance it further. You can, and will, get a boost from the most powerful performance enhancer of all - your mind. This book takes powerful performance tactics and makes them easy to understand and use. Inside you will learn how to: Get focused on what...

The Essential Sales and Persuasion Manual For All Self-Respecting Sales Professionals. Written by a sales veteran with a track record spanning millions in sealed deals, this book blends the best psychological, NLP (Neuro Linguistic Programming) and classical persuasion techniques with a street-wise, gritty success system based on the author's own hard-won experience in selling and training sales professionals at the highest level. This book strips selling back to the bone giving you the essential tools you really need to beat your competition to a pulp and win the admiration of your...