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Stress and conflict in the workplace undermine performance and can make people mentally and physically ill. Research indicates that ever-increasing numbers of people are experiencing excessive pressure of this kind in our rapidly changing world of work. This applies to libraries and information organizations as much as anywhere; indeed they can be particular targets for verbal and non-verbal violent behaviour because of their accessibility to the public. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting...

Helps those who need to set up a library and information service within their organization, irrespective of subject background or type of organization. This is a useful guide for those facing the challenge of setting up a library and information service from scratch.

Offering useful advice for any information professional eager to prosper in the library and information environment of the 21st century, this title offers guidance on managing every stage of your career, from new entrants and mid-career professionals to mo

Stay a step ahead of your users' ever-evolving needs despite rapidly changing technologies and shifts in information-seeking behavior. Librarians and information professionals who seek user-centric services will find fresh insight into the many benefits of analyzing user behavior, including more effective planning strategies, marketing approaches, cost-efficient budgets, and increased customer and management satisfaction Co-authors Sheila Pantry and Peter Griffiths address the fundamental concepts and practices that facilitate successful, start-to-finish user behavior analysis. They outline...