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Stress and conflict in the workplace undermine performance and can make people mentally and physically ill. Research indicates that ever-increasing numbers of people are experiencing excessive pressure of this kind in our rapidly changing world of work. This applies to libraries and information organizations as much as anywhere; indeed they can be particular targets for verbal and non-verbal violent behaviour because of their accessibility to the public. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting...

Helps those who need to set up a library and information service within their organization, irrespective of subject background or type of organization. This is a useful guide for those facing the challenge of setting up a library and information service from scratch.

Stay a step ahead of your users' ever-evolving needs despite rapidly changing technologies and shifts in information-seeking behavior. Librarians and information professionals who seek user-centric services will find fresh insight into the many benefits of analyzing user behavior, including more effective planning strategies, marketing approaches, cost-efficient budgets, and increased customer and management satisfaction Co-authors Sheila Pantry and Peter Griffiths address the fundamental concepts and practices that facilitate successful, start-to-finish user behavior analysis. They outline...