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wyszukanych pozycji: 43
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Leading the Customer Experience: Inspirational Service Leadership
ISBN: 9781472447692 / Angielski / Twarda / 2015 / 192 str. Termin realizacji zamówienia: ok. 16-18 dni roboczych. Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading...
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and...
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cena:
194,45 zł |
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Good Food: Traybakes
ISBN: 9781849907842 / Angielski / Miękka / 2014 / 216 str. Termin realizacji zamówienia: ok. 8-10 dni roboczych (Dostawa przed świętami) From the popular "Good Food" series, tasty traybakes for all occasions.
Easy and quick to make, good for feeding a crowd and packed full of flavour, traybakes are the perfect bake for any occasion. From delicious fruity flapjacks and gooey chocolate slices to a perfect savoury smoky cheese and onion tart, the trusted experts at "Good Food" have brought you ideas and recipes for every kitchen. Including recipes tailor-made to make introducing kids to the kitchen a breeze and filling up a crowd a doddle, traybakes are a fuss-free and tasty way to satisfy any stomach. Triple-tested by... From the popular "Good Food" series, tasty traybakes for all occasions.
Easy and quick to make, good for feeding a crowd and packed full of flavou... |
cena:
36,17 zł |
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Pimp Your Noodles
ISBN: 9781841884257 / Angielski / Twarda / 2021 Termin realizacji zamówienia: ok. 30 dni roboczych. |
cena:
55,28 zł |
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Social Protection as Development Policy: Asian Perspectives
ISBN: 9780415585736 / Angielski / Twarda / 2010 / 396 str. Termin realizacji zamówienia: ok. 16-18 dni roboczych. The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and inequality has risen. Behind this trend lie deeply entrenched forms of poverty and social exclusion as well as new forms of vulnerability resulting from the liberalisation of markets and growing exposure to the global economy. This volume deals with issues of poverty, vulnerability and... The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection hi... |
cena:
709,67 zł |
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Mastering Effective Influencing Skills for Win-Win Outcomes: A practical guide
ISBN: 9781787785373 / Angielski Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
129,92 zł |
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Customer Service in Your Organisation
ISBN: 9781843982111 / Angielski / Skoroszyt / 2008 / 400 str. Termin realizacji zamówienia: ok. 22 dni roboczych. |
cena:
2761,22 zł |
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The Tortilla Cookbook
ISBN: 9781841885445 / Angielski / Twarda / 2022 / 112 str. Termin realizacji zamówienia: ok. 8-10 dni roboczych (Dostawa przed świętami) A quick & easy cookbook with 60 tasty wrap recipes that are perfect for every day
A quick & easy cookbook with 60 tasty wrap recipes that are perfect for every day
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cena:
51,70 zł |
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Effective Career Development: Advice for Establishing an Enjoyable Career
ISBN: 9781787783782 / Angielski / Miękka / 2022 / 1 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
129,92 zł |
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Building a High-Performance Team
ISBN: 9781905356805 / Angielski / Miękka / 2009 / 132 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. Presents IT managers with practical advice and tips on how to create a high-performance team. This book is designed to assist you in understanding what the characteristics are of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.
Presents IT managers with practical advice and tips on how to create a high-performance team. This book is designed to assist you in understanding wha...
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cena:
116,04 zł |
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The Workers' State Meets the Market: Labour in China's Transition
ISBN: 9780714649429 / Angielski / Twarda / 1999 / 200 str. Termin realizacji zamówienia: ok. 16-18 dni roboczych. Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihood of the Chinese people.
Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour a...
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cena:
683,39 zł |
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The Chinese Economy Under Transition
ISBN: 9780333716755 / Angielski / Twarda / 2000 / 325 str. Termin realizacji zamówienia: ok. 20 dni roboczych. This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour.
This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development o...
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cena:
644,97 zł |
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Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery
ISBN: 9780749465308 / Angielski / Miękka / 2012 / 208 str. Termin realizacji zamówienia: ok. 22 dni roboczych. Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for a company and can have a tremendous... Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the ... |
cena:
193,62 zł |
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A Vessel She
ISBN: 9781105127397 / Angielski / Miękka / 2011 / 72 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
64,37 zł |
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The Chinese Economy Under Transition
ISBN: 9780312226213 / Angielski / Twarda / 2000 / 348 str. Termin realizacji zamówienia: ok. 20 dni roboczych. This book consists of a number of papers presented to the Chinese Economic Association (UK) Annual Conferences in the late 1990's. They address many important issues in China's economy under transition.
This book consists of a number of papers presented to the Chinese Economic Association (UK) Annual Conferences in the late 1990's. They address many i...
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cena:
390,87 zł |
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Well-being in the Workplace: A guide to resilience for individuals and teams
ISBN: 9781787783164 / Angielski / Miękka / 2021 / 114 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
129,92 zł |
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Measuring Customer Service Effectiveness
ISBN: 9781138256200 / Angielski / Miękka / 2017 / 174 str. Termin realizacji zamówienia: ok. 16-18 dni roboczych. Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation...
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both ex...
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cena:
283,82 zł |
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Coaching for High Performance: How to develop exceptional results through coaching
ISBN: 9781849280020 / Angielski / Miękka / 2009 / 136 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. Aims to provide practical guidance on a range of soft-skills areas for those in IT. This book offers practical advice and tips to IT managers on how to create a coaching environment in their department.
Aims to provide practical guidance on a range of soft-skills areas for those in IT. This book offers practical advice and tips to IT managers on how t...
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cena:
116,04 zł |
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The Workers' State Meets the Market: Labour in China's Transition
ISBN: 9780714680019 / Angielski / Miękka / 1999 / 200 str. Termin realizacji zamówienia: ok. 16-18 dni roboczych. Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihood of the Chinese people.
Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour a...
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cena:
262,78 zł |
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Customer Care Excellence: How to Create an Effective Customer Focus
ISBN: 9780749457051 / Angielski / Miękka / 2010 / 288 str. Termin realizacji zamówienia: ok. 22 dni roboczych. With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers. This...
With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services syst...
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cena:
165,95 zł |
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The Essential Guide to Employee Engagement: Better Business Performance Through Staff Satisfaction
ISBN: 9780749449445 / Angielski / Miękka / 2008 / 240 str. Termin realizacji zamówienia: ok. 22 dni roboczych. Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand. "The Essential Guide to Employee Engagement provides" the tools necessary to make this happen. This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Cook draws on case studies and examples from globally recognized companies to demonstrate how actively engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement...
Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand. "The Essential Guide to...
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cena:
165,95 zł |
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