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Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard helps you nail down the key outcomes and avoid lack of focus, inconsistent objectives, hidden costs, indifferent service and deteriorating relationships with your contract partners. Sara Cullen's The Contract Scorecard will help you design and drive successful contracts. It offers a systematic guide based on practical advice and examples; one that explains the Contract Scorecard concept and demonstrates crucial implementation activities...

In 2003 IT outsourcing already represents almost 33 per cent of the average IT budget and IT outsourcing has enabled organizations to survive the pace of change in the new economy at a time when business activities need to be focused on the right activities and resources need to be kept lean and aligned with the core business. outsourcing decisions, processes and management to arm such individuals with tactical knowledge of the activities, tricks, traps and ways of working that have been gleaned from the authors' research and consulting activities. The book presents the outsourcing lifecycle...

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies...