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Failure isn't what it used to be. Uncover the real truth, overcome fear and move past obstacles.

Four decades ago, the most progressive companies, particularly those in the manufacturing sector, embraced an aspirational notion stoically named Zero Defects. It was a broad corporate call to action in an era with no Internet, elongated supply chains, multicultural, multilingual, cross-generational work teams, or multiple time zones. It was to ensure product improvement, decrease in work-related accidents, and greater profits earned when less mistakes were made.

Today with the kaleidoscope of disruptive forces in business transactions, the speed of commerce, and the ferocious...

As organizations evolve into global networks, Lean initiatives must now meet new needs. This book demonstrates how to use Lean thinking to uncover and reduce waste in the interactions required in today's global organizations. Currently, people must coordinate actions and collaborate with teams sitting in geographically separated places; thus, excellent communication is a must. However, misunderstandings and lack of clarity cause high, unbudgeted costs. The book provides ideas, illustrations, and examples on how Lean can highlight the problems created in these interactions so they can be...