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This book contains substantially extended and revised versions of the best papers from the 13th International Conference on Enterprise Information Systems (ICEIS 2011), held in Beijing, China, June 8-11, 2011.

Every day we experience the annoyance of having to queue. The phenomenon is becoming more prevalent in our increasingly congested and urbanised society. Not only the visible queues in traffic jams, airport check in desks and supermarkets, but the more common invisible queues caused by voice calls and data packets in optical and wireless channels. Queues cost us time, money and resources; so what is the solution to our greater demand for services than there are facilities? Queuing control plays a crucial role in manufacturing and communication networks around the world. This pioneering...

Every day we experience the annoyance of having to queue. The phenomenon is becoming more prevalent in our increasingly congested and urbanised society. Not only the visible queues in traffic jams, airport check in desks and supermarkets, but the more common invisible queues caused by voice calls and data packets in optical and wireless channels. Queues cost us time, money and resources; so what is the solution to our greater demand for services than there are facilities? Queuing control plays a crucial role in manufacturing and communication networks around the world. This pioneering...

This book collects 88 papers on the latest fundamental advances in the state of the art and practice of industrial economics and industrial security theories and practices, providing insights to address problems concerning the national economy, social development and economic security. The book is divided into four main sections: Industrial Economics; Industrial Security; Empirical Studies; and others, all of which cover different aspects, such as industrial organization, industrial structure, industrial development, industrial distribution and industrial policies, as well as theories on...