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Shortly after the terrible events of 11th September 2001, Rudolph Giuliani came to be known worldwide as a figure of authority and command. In this book he aims to teach profound and practical lessons, and provide an insight into his own ideas and values.

The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares.

Too often, annoying-and sometimes generational challenging-personalities drain energy, zap productivity, and undermine your morale and sense of efficacy as a manager.

Instead of slogging along, allowing these people to dictate your mood and the tenor of your office interactions, let business guru and leadership expert Ilene Marcus show you how to identify and manage these dynamics for the benefit of everyone involved.

Drawing from years...