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Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

New from HRD Press and The Learning Service Contains over 1,000 messages to keep you focused, committed, and on track with your purpose and right future. Supportive inspirational insights and illustrations are included in this latest work from Rose & Darryl. Do you have -real eyes, - to -realize- where the -real- lies? Not just going through the motions in your everyday existence but staying focused and on track. You can have 20/20 eyesight with no -vision.- This work will provide a continuous drive to -deal with the real- and Journey on Achieve that ah-ha -critical max- moment where all...