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Anyone who works with words and people will want to keep this indispensable guide close at hand. In her highly entertaining style, best-selling author Rosalie Maggio offers thousands of alternatives for outdated, stereotypical, and damaging language. This substantially updated and expanded version of Maggio's earlier work, "The Dictionary of Bias-Free Usage," also covers numerous words and phrases that were not even part of our language five years ago. This handy reference guide merits a place next to the dictionary and thesaurus of all who are sensitive to the use of fair and accurate...

From the author of How to Say It, the million-copies-sold bestseller

If you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyone is the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.

This essential communication handbook includes:

• Sample dialogues, topics, and responses
• Quick-reference dos and don'ts
• Tips for handling special situations...