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The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book management experts Brian Sutton and Robina Chatham describe and explain five management techniques to help you develop your leadership capabilities and build a winning team. With real life examples, tips and mini exercises, you'll also boost your soft skills as you steer your team to success.

Being an IT manager for the first time can be daunting. With a focus on practical advice, this book will provide you with hints, tips and examples from the world of IT management, showing you that management is about people rather than process; it is an art rather than a science. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results.

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as thinking strategically and recognising opportunities are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe and explain six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.

This text addresses some of the most persistent problems faced by IT managers which undermine their power and influence in their organizations and which prevent them from obtaining a seat on the board of directors. It deals directly with the IT stereotype and offers advice on how to survive and then thrive despite the odds being stacked against the IT manager. Divided into four parts, it begins by placing the IT stereotype in context, and proceeds to challenge the IT person's habitual behaviours of the past, and present ways of rethinking IT services, before concluding with how managers can...