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New ways of learning, whether they are planned, accidental, or unexpected, happen all the time outside of formal training. For those in charge of learning and development in organizations, understanding how this kind of informal learningcan be utilized and measured is key to providing efficient and cost-effective ways of improving professional development.

Basing his book on scientific research into how people learn and taking into account the realities of working in modern organizations, Robin Hoyle proposes a rigorous approach to workplace training. With a focus on measurable, evidence based techniques, Complete Training seeks to reposition L&D as central to strategy, the business and the organization's mission.

Complete Training looks at the employee life cycle and suggests a series of training challenges and opportunities relevant for diverse employees at each stage - from new hires to the veterans of the organization....