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Addressing health and safety of people in any organization reflect the quality of service it provides to its stakeholders. Faculty and students in an academic institution being the most important stakeholders must be fully satisfied. Facilities that are adequate and functional in an organization become one of the bases for ensuring client satisfaction. Aside from these, soft structures in the form of policies that addresses health and safety concerns and issues can also influence satisfaction of its stakeholders.

Caring behaviors in a complex health care environment minimizes depersonalization in health care. Congruence of perceived value of caring behaviors between patients and nurses as health care needs and requirements escalate is imperative in a complex health care environment. The monograph gives an insight that Filipino nurses' and patients' perception of caring behaviors are generally congruent in both levels of complexity of care.