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Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Robert Coles is a psychiatrist with a novelist's sensibilities. -Of course everything I come up with, - he says, -novelists have known beforehand.-

These twenty-three interviews selected from hundreds that Coles has given disclose not only an illustrious physician trained in pediatrics and psychoanalysis but also a sage whose compassion for children and suffering seems boundless.

In focusing on a man known mainly as an eminent psychiatrist and author of The Spiritual Life of Children and more than fifty other books, this collection is a departure from the other books in the...

As ancient literature and a cornerstone of the Christian faith, the New Testament has exerted a powerful religious and cultural impact. But how much do we really know about its origins? Who were the people who actually wrote the sacred texts that became part of the Christian Bible? The New Testament: A Very Short Introduction authoritatively addresses these questions, offering a fresh perspective on the underpinnings of this profoundly influential collection of writings.
In this concise, engaging book, noted New Testament scholar Luke Timothy Johnson takes readers on a...