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Many of the current trade services companies (and other service based companies for that matter) are tested to the core as they experience growth. The technician completed their apprenticeship in learning the skills of the trade not on the running of a business. Things are manageable initially but as the incoming work increases so do the corresponding challenges. What once was a nice profitable and ordered business can become a dishevelled organization of chaos and debt.

Ray Hodge outlines in Smash The Bottleneck, clear and concise steps for bringing improvement to the process...